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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kendra Kurokawa

Kendra Kurokawa

November 18, 2025

5  out of  5
rating by Kendra Kurokawa
"We worked with Blair Hitchcock-Rolfe to set up homeowners insurance as first time home buyers. We got the whole process done by email, it was very simple and she was so nice and fast and responsive. Highly recommend!!!"
We responded:
"Hi Kendra, thank you so much for your fantastic 5-star review! We're delighted to hear that Blair made your first-time home buying insurance process simple, fast, and pleasant. It's wonderful to know you felt well supported and that everything was handled smoothly via email. We truly appreciate your recommendation! If you need any further assistance with your property insurance or anything else, feel free to reach out anytime."
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Daniel Cave

November 17, 2025

5  out of  5
rating by Daniel Cave
"Okay, great insurance company love them. They are just did me fine. Everything was 5 star. Yeah, great company."
We responded:
"Hi Daniel, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our insurance services and that everything met your expectations. Your kind words mean a lot to us. If you ever need anything else or have any questions about your vehicle or renter's insurance, please don't hesitate to reach out."
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Storm Younger

November 8, 2025

5  out of  5
rating by Storm Younger
"Great group of people in whole office, quick and responsive to any and all my questions and concerns. All i spoke with made a stressful situation for me resolved and handled with great care. Thank you so much!! I will be referring all to this office based on service and care. Great employees in whole office...treat them well!!!"
We responded:
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that our team was able to support you and make a stressful situation more manageable. Providing excellent care and responsive service is our top priority, and it means a lot to know that it made a difference for you. We truly appreciate your referrals and your encouragement to treat our staff well—your support motivates us to keep doing our best every day. Thanks again for choosing our office!"
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Paul Fetz

November 3, 2025

5  out of  5
rating by Paul Fetz
"Joe is easy to speak with and when you see him at events in town he is fun to be around. How he and Whitney run their business, support community and customer events on top of being parents is impressive. We all can learn from their commitment and energy. Keep it up!"
We responded:
"Thank you so much for your thoughtful and encouraging words! We're glad to hear that Joe is approachable and fun to be around—it means a lot to us. Joe and Whitney truly put their hearts into running the business, supporting the community, and balancing family life, so your recognition of their commitment and energy is deeply appreciated. We’re inspired to keep up the hard work and continue making a positive impact. Thanks again for your support!"
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Crystal Hermanson

October 31, 2025

5  out of  5
rating by Crystal Hermanson
"I can confidently say that Joe is a tremendous asset to our community. As an active and valued member of the Helena Building Industry Association, Joe consistently goes above and beyond in his support. He not only puts on meaningful community events, but he also sponsors and supports numerous others—including our Home Show and Golf Tournaments. Joe’s commitment to the Helena community is evident in all he does, and we are grateful for his continued partnership and passion for giving back. Highly recommend working with Joe and his team!"
We responded:
"Thank you so much for your kind and thoughtful review! We truly appreciate your recognition of Joe’s dedication and active involvement in the Helena community. It’s wonderful to hear that his efforts with the Helena Building Industry Association and various events like the Home Show and Golf Tournaments have made a positive impact. We’re grateful for your support. Thanks again for recommending Joe and our team!"
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cha re

October 30, 2025

5  out of  5
rating by cha re
"I have to do a shout out to our East Helena, Joe Mitchell-State Farm. As a local 4H family we asked for 4H support and they didn't hesitate! They are an approachable and welcoming office. It speaks a lot about a business that shows excitement in seeing their community, and youth thrive. Thank you so much!"
We responded:
"Thank you so much for your kind words and thoughtful shout out! We’re incredibly proud to support the East Helena community and especially wonderful organizations like 4H. Joe Mitchell and our entire State Farm team truly believe in giving back and helping our youth thrive. Your appreciation means a lot to us and motivates us to continue being approachable and welcoming to everyone, we’re honored to be part of such a great community!"
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United Way Lewis and Clark Area

October 29, 2025

5  out of  5
rating by United Way Lewis and Clark Area
"5 stars. These guys are awesome. They understand what it means to support their community! We’re glad that Joe Mithcell State Farm is United For Helena!"
We responded:
"Thank you so much for your fantastic feedback! We’re proud to stand united with Helena and support our community in every way we can. Joe Mitchell and the entire State Farm team truly appreciate your kind words and are committed to continuing our efforts to make a positive impact"
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Neil Sauter

October 29, 2025

5  out of  5
rating by Neil Sauter
"The Mitchell family is incredibly dedicated to the community of Helena. They support a wide variety of non-profit organizations, and are very active in supporting community events. Very kind people and a pleasure to work with."
We responded:
"Thank you for your wonderful comments! The Mitchell family truly values being an active part of the Helena community, and it means a lot to hear that their dedication and support for local non-profits and events is appreciated. We’re grateful for the opportunity to work alongside such kind and committed individuals. Your recognition inspires us to keep giving back and making a positive difference!"
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Dan McGowan

October 29, 2025

5  out of  5
rating by Dan McGowan
"Joe and Whitney Mitchell of State Farm have been an integral part of our efforts to provide support to veterans statewide. The annual Disabled American Veterans Golf Tournament has morphed into the largest benefit golf tournament in Montana. Last year the tournament provided $264,000 to help veterans; we could not have achieved this level of success without Joe and Whitney's continuing support and participation."
We responded:
"Thank you so much for sharing this incredible feedback! Joe and Whitney Mitchell are truly honored to be part of such a meaningful cause supporting veterans across Montana. It’s inspiring to see the Disabled American Veterans Golf Tournament grow into the state’s largest benefit event and provide such significant assistance to those who have served. We are proud to contribute and look forward to continuing our partnership to make an even greater impact in the future. Together, we can do so much more for our veterans!"
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Kathy Kirk

October 28, 2025

5  out of  5
rating by Kathy Kirk
"I got great service getting my home and auto insurance set up. Also got local info that was much appreciated."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience setting up your home and auto insurance with us. It's our pleasure to provide helpful local information as well. If you ever need anything else, please don't hesitate to reach out!"
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Lee Ward

October 8, 2025

5  out of  5
rating by Lee Ward
"Help with our insurance needs was very friendly and considerate. Our needs were very well listened to. Coverage was thoroughly reviewed and prices are excellent. Very great help and would highly recommend these folks"
We responded:
"Thank you so much, Lee, for your kind words and recommendation! We're delighted to hear that you had a positive experience and that we could help with your insurance needs. Providing friendly, considerate service and thorough coverage reviews is our priority. We truly appreciate your trust and support!"
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Daniel Hardesty

October 8, 2025

5  out of  5
rating by Daniel Hardesty
"Justin is the man! That guy is awesome....GIVE HIM A RAISE"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Justin made such a great impression. We truly appreciate your support and will be sure to pass along your kind words to him!"
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Abby Weimer

September 25, 2025

5  out of  5
rating by Abby Weimer
"Kaydee was great to work with. I received a fantastic quote and she answered all my questions right away. I wish I had received a quote from them years ago as I wonder how much I overpaid for years."
We responded:
"Thank you for your wonderful feedback! We’re so glad Kaydee was able to provide you with a fantastic quote and answer all your questions promptly. It’s never too late to find the right coverage at the right price, and we’re happy to help you save moving forward. Please don’t hesitate to reach out if you need anything else!"
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Brittany Lively

September 24, 2025

5  out of  5
rating by Brittany Lively
"Joe is the best. He was able to find us an affordable policy for our home when no one else could!"
We responded:
"Thank you so much for your kind words, Brittany! We’re thrilled that Joe was able to find an affordable home policy for you when others couldn’t. It’s always our goal to provide the best solutions for our clients. If you ever need anything else, don’t hesitate to reach out!"
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Arin Peters

September 22, 2025

5  out of  5
rating by Arin Peters
"The entire team at Joe Mitchell State Farm is just the best. They are always so helpful, responsive, and do their best to make sure you have the coverage you want and need. I have life insurance, RV insurance, car insurance, and homeowner's insurance through them and couldn't ask for a better agent/team for all my insurance needs."
We responded:
"Thank you so much for your kind words and for trusting the Joe Mitchell State Farm team with all your insurance needs! We’re delighted to hear that you feel supported and well-covered across all your policies. It’s our pleasure to provide helpful and responsive service, and we look forward to continuing to serve you for years to come. Please don’t hesitate to reach out anytime!"
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Francesca Jackson

September 20, 2025

5  out of  5
rating by Francesca Jackson
"Loveeee my quote! Blair did a great job helping me! I love it more than progressive!"
We responded:
"Thank you so much for your enthusiastic review! We’re thrilled to hear that Blair provided you with a great quote and excellent service. It’s wonderful to know you’re happy with your experience—and that you love it even more than Progressive! "
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Ronikka Kendall

September 19, 2025

5  out of  5
rating by Ronikka Kendall
"Excellent agent and very personable! Though I haven’t met Joe in person yet, I could tell by our phone conversations that he cares and wants to give clients the best ways to save money. The conversation we had about adding life insurance to husband’s plan went seamlessly-asides the internet having a hiccup sending the necessary documents via email. We teased that was because we were so efficient the internet had to lag so we can get to know each other more! 😛 I’m really glad my husband has been a client at State Farm for so many years. And I’m thrilled to be a State Farm customer. After our conversation it puts me at ease knowing that we have Joe in our back pocket for insurance advice."
We responded:
"Thank you so much for your kind and detailed feedback! We’re delighted to hear that your conversations with Joe have been both helpful and enjoyable—even with a little internet hiccup along the way. It’s wonderful to know that you feel confident and at ease having Joe as your trusted insurance agent. We’re honored to welcome you to the State Farm family and look forward to supporting you and your husband for many years to come. If you ever need anything, don’t hesitate to reach out!"
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Craig LAMMEY

September 19, 2025

5  out of  5
rating by Craig LAMMEY
"Joe Mitchell is awesome! I highly recommend him for your insurance needs!"
We responded:
"Thank you so much for your wonderful recommendation! We're glad to hear that Joe provided you with excellent service. If you ever need any assistance in the future, we're here to help!"
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Tiernee Bray

September 14, 2025

5  out of  5
rating by Tiernee Bray
"We really enjoyed working with Justin. He made everything simple, communicated efficiently and we got just the coverage we needed quickly while buying a new home and switching our car insurance from a competitor. Thank you Justin!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Justin made the process simple and efficient for you, and that you got the coverage you needed quickly. It was a pleasure assisting you with your new home and car insurance. If you ever need anything else, please don’t hesitate to reach out. Thanks again for choosing us!"
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Kevin Keeler

September 10, 2025

5  out of  5
rating by Kevin Keeler
"Joe's staff has always addressed my insurance needs with professionalism and prompt replies. That's why I've been a customer for 36 years."
We responded:
"Thank you for your kind words and continued loyalty! We're proud that Joe's staff has consistently provided you with professional and prompt service. Your trust means a lot to us, and we look forward to supporting your insurance needs for years to come."
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Michelle Edmunds

August 28, 2025

5  out of  5
rating by Michelle Edmunds
"Joe and his team are unmatched. Professional, understanding, warm and welcoming. They are not here to make sales goals, there are here to protect you and your family. There are here to support you and your loved ones. Best insurance team you can find."
We responded:
"Thank you for such a heartfelt and generous review! Joe and the team are truly passionate about putting people first and providing genuine care and support to every customer. It means the world to them to know their commitment to protecting families and offering personalized service is making a real difference. If you or your loved ones ever need anything, they’re always here to help with warmth and professionalism. Your trust and kind words inspire them to keep delivering their best every day!"
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L Family

July 23, 2025

2  out of  5
rating by L Family
"This review is two-fold: first, it is based on State Farm as a company and second, it is based on Joe Mitchell and his office. Overall, State Farm has lost the plot. They have gotten progressively worse from a pricing and customer service point. They are slower, more expensive, and they tie in a lot of “discounts” that simply make them the same price to other insurance companies. We have been with State Farm for 20+ years - no accidents or claims - yet why can I go to another insurance competitor and get the same rate as I get at State Farm? There really is no “loyalty” or “good driving” discount as they make it seem in comparison with their competition. Regarding Joe Mitchell and his team. When you go with Joe, don’t expect to really speak with him much unless he first wants your business or there is an issue that you press with the office so that it forces him to speak to you. His team is fine. Mike seems nice and has always treated our parents well. We have had other issues with the office staff - wrong information, wrong submission of our info to underwriters, etc. What’s interesting is that we didn’t have those issues when living in other states or even with other State Farm offices in Montana. The only time we have had issues with service is with Joe and his team. My guess is that the excuse for this is that his office is "extremely busy” as they took on another agent’s clientele after his unfortunate passing. I get that…to an extent. That was years ago. One would think that consistently good service would become the norm and that isn’t the case. Honestly, we are at the tipping point. We are truly thinking about moving on to another company all together as the price difference is within $100 per year total. Bad service. Excuses. Rude staff at times (none of the men other than Joe have been rude, just the women in the office). Bad pricing. Lack of actual discounts - just lip service to sell their product. There are better ways to treat customers. We don’t need to be treated like royalty, but we would absolutely expect some professionalism, expediency, and accuracy when dealing with our policies from this office."
We responded:
"Dear L Family, Thank you for taking the time to share your feedback. We truly value your long-standing relationship with State Farm and are sorry to hear about your recent experience. We would very much appreciate the opportunity to speak with you directly to better understand and address your concerns. However, since your review does not include your name or contact details, we are unable to locate your account in our system. We kindly urge you to call our office at your convenience so we can continue this conversation and work toward a resolution. Regarding your comments about meeting with Joe, we want to assure you that Joe is always willing to meet with customers by appointment. We're sorry that something different was communicated to you. Due to the size of our agency and the volume of clients we serve, it can be challenging to connect with him on a walk-in or quick call basis, but scheduling an appointment is always an option we encourage. We also regret that you feel the discount programs have not provided the value you expected. We would welcome the chance to review your household policies together to ensure that your rating is accurate and that you are receiving all applicable discounts. Lastly, we sincerely apologize if you encountered any rude behavior from our team members. Please know that we take professionalism and customer service very seriously. If given the opportunity to discuss your experience further, we would use your feedback to provide coaching and improve our service. Thank you again for your honest input. We hope to hear from you soon so we can better serve you. Best regards, Joe Mitchell Insurance Agency"
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Joseph Fischer

June 26, 2025

5  out of  5
rating by Joseph Fischer
"I can really only speak to Mike, but I love working with him. I consider him my personal insurance agent. Top-notch dude, always positive, always willing to find me a deal… come to think of it, he might just be a naturally helpful person. I love it. I don’t have to call very often, but when I do, I always look forward to talking to Mike"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Mike. It's great to know that you find him helpful and approachable. We appreciate your trust and look forward to continuing to support you!"
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Brett Moore

June 5, 2025

5  out of  5
rating by Brett Moore
"Great people!!! Excellent service!!!"
We responded:
"We are happy to hear that you had a positive experience with our team. Providing excellent service is our top priority, and it's wonderful to know that our efforts made a difference for you. We look forward to seeing you again soon!"
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Tucker Zanto

May 21, 2025

5  out of  5
rating by Tucker Zanto
"Helped me get through a Coverdale education account. Very grateful for his service."
We responded:
"Hi Tucker, Thank you for taking the time to leave such a wonderful review! I'm so glad to hear that Joe was able to assist you. We truly appreciate your kind words and are always here to help. "